Electric Decisions (“Electric Decisions,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit pricing requests, use our services, or otherwise interact with us.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Business Information
- Business name
- Industry
- Company address
- Utility service address
- Number of locations
- Annual electricity or natural gas usage
- Utility provider
- Meter numbers (where provided)
- Utility account information
- Historical energy usage
- Load profiles
- Utility invoices
- Contract expiration dates
Contact Information
- Name
- Job title
- Email address
- Telephone number
- Mobile number
- Mailing address
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referral URLs
- Date and time of access
Communications
If you contact us, we may retain copies of:
- Emails
- Contact forms
- Chat messages
- SMS communications
- Customer support records
2. How We Use Your Information
We use your information to:
- Obtain competitive energy pricing
- Compare offers from licensed suppliers
- Facilitate commercial energy procurement
- Respond to inquiries
- Provide customer support
- Manage customer relationships
- Improve our website and services
- Verify identity and business information
- Analyze website usage
- Detect fraud and security threats
- Comply with legal obligations
- Send service updates and marketing communications where permitted by law
3. Utility Usage Information
If you authorize us, we may obtain your historical electricity or natural gas usage directly from utilities, suppliers, or other authorized data providers.
This information is used solely to:
- Prepare pricing requests
- Evaluate supplier offers
- Recommend procurement strategies
- Assist with energy consulting services
We access this information only with your authorization or as otherwise permitted by applicable law.
4. How We Share Information
We do not sell your personal information.
We may share information with:
Licensed Energy Suppliers
To obtain pricing, proposals, and contract offers.
Utility Companies
When necessary to verify service information or facilitate procurement.
Service Providers
Including providers of:
- Cloud hosting
- Website analytics
- CRM systems
- Customer support platforms
- Electronic signature services
- Marketing automation
- Payment processing (if applicable)
Legal and Regulatory Authorities
When required by law, court order, subpoena, or government request.
Business Transactions
If Electric Decisions is involved in a merger, acquisition, financing, or sale of assets, customer information may be transferred as part of that transaction.
5. Cookies and Analytics
Our website may use:
- Cookies
- Pixels
- Web beacons
- Similar technologies
These technologies help us:
- Remember preferences
- Improve website functionality
- Measure website performance
- Analyze visitor behavior
- Improve marketing effectiveness
You may disable cookies through your browser settings; however, some features may not function properly.
6. Marketing Communications
We may send:
- Energy market updates
- Contract renewal reminders
- Educational resources
- Industry news
- Promotional communications
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Operational and transactional communications may still be sent when necessary.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information against:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Maintain business records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
After that period, information is securely deleted or anonymized where appropriate.
9. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights to:
- Request access to your personal information
- Correct inaccurate information
- Delete certain information
- Request a copy of your data
- Object to certain processing activities
- Appeal certain privacy decisions
- Opt out of certain marketing communications
To exercise these rights, contact us using the information below.
10. Children’s Privacy
Our website and services are intended for business users and are not directed to children under the age of 13.
We do not knowingly collect personal information from children.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
12. Artificial Intelligence and Automated Tools
Electric Decisions may use artificial intelligence, machine learning, or automated systems to:
- Analyze energy usage
- Generate pricing comparisons
- Recommend procurement strategies
- Improve customer service
- Enhance website functionality
These tools assist our personnel and do not replace human review for binding commercial decisions.
13. Do Not Track Signals
Some web browsers transmit “Do Not Track” signals.
Because there is no universally accepted standard for responding to these signals, our website may not respond to them.
14. International Users
Our services are intended primarily for businesses located within the United States.
If you access our website from another country, you understand that your information may be transferred to and processed in the United States.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a revised Effective Date.
Your continued use of our website constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Electric Decisions
- Website: https://www.electricdecisions.com
- Email: support@electricdecisions.com
- Phone: 832-479-9846
- Mailing Address: 7005 Chase Oaks Blvd #250, Plano TX 75025