Base Power Electricity Plans and Rates in Texas

Base Power Overview

Base Power is a fundamentally different kind of Texas retail electric provider. Founded in Austin in 2023 by Zach Dell (CEO, son of Michael Dell) and Justin Lopas (COO, previously at SpaceX and Anduril Industries), the company operates a distributed network of home batteries across Texas rather than acting as a conventional wholesale power reseller. This structural difference is not marketing positioning: Base earns revenue by supplying stored battery power back to the ERCOT grid during high-demand periods, and uses that grid revenue to subsidize the retail electricity rates it charges customers.

The result is a business model most Texas REPs cannot match. Base offers 100% renewable energy plans at rates competitive with (and often below) conventional providers, without requiring customers to purchase or install anything to access the retail electricity rate. The company holds PUCT REP Certificate Number 10338 and serves customers across 0 Texas TDU territories: , plus a growing footprint in the Chicago area following its 2026 Illinois expansion.

Base has grown rapidly. By August 2026, the company had installed more than 30,000 home batteries across Texas and Illinois, raised $1 billion in funding at a $13 billion valuation, and been publicly endorsed by NFL Defensive Player of the Year JJ Watt as both an investor and member. The company's product lineup spans energy-only plans (no battery required), Energy + Backup (battery installed at the home for backup power plus energy service), and Backup Only (battery for outage protection alongside a customer's existing electricity provider in select areas).

Base is not available to businesses or residents in Austin (served by Austin Energy) or San Antonio (served by CPS Energy), since both cities operate under municipal utilities that fall outside the deregulated retail market. Coverage also does not extend to TNMP, Nueces Electric Cooperative, Oncor, CenterPoint, AEP Texas Central, AEP Texas North, and Lubbock Power & Light.

Base Power Electricity Plans

Base Power currently offers 0 electricity plans across 0 Texas TDU territories, with contract terms ranging from — to —. All Base plans include 100% renewable energy content. The lowest current rate is — per kWh at 1,000 kWh usage, and the catalog-wide average is —. Rates update with market conditions and were last refreshed on September 16, 2026, so pricing below is indicative and should be confirmed on the Electricity Facts Label (EFL) at the time of enrollment.

The Base catalog is organized into three product categories based on what customers want beyond electricity.

Energy (no battery) is the standard retail electricity plan for customers who want Base's low fixed rates and 100% renewable content without installing hardware at their home. Base Energy 12 (12-month fixed) and Base Energy 36 (36-month fixed) are the primary offerings. Rates are set below market averages, subsidized by Base's grid services revenue from its battery network operating elsewhere.

Energy + Backup combines the retail electricity plan with installation of a Base Core home battery (a 39.2 kWh whole-home backup battery, tested for -22 to 122°F and rated for flash-flood submersion to 3 feet). The battery provides approximately 36 to 72 hours of home backup during outages, plus the customer participates in the Base grid network. Pricing is a $695 one-time installation fee plus a $19/month membership fee, with an all-in energy rate around 13.9¢/kWh in Oncor territory. Compared to a traditional home generator (approximately $13,000 installed), the battery installation fee is dramatically lower.

Backup Only is available in select areas and provides just the home battery for outage protection, alongside the customer's existing electricity provider. This option is for customers who want backup power but do not want to change their retail electricity provider.

Choosing among Base's options depends on what problem you are trying to solve. Base Energy 12 or 36 fits customers who want a competitive fixed-rate plan with 100% renewable content and no interest in hardware. Energy + Backup fits customers who want both the electricity rate and outage protection. Backup Only fits customers whose existing electricity plan is fine but who want the battery.

Below, Base Power's plans are organized by TDU zone.

Base Power has no residential plans listed on Power to Choose as of September 16, 2026.

Base Power is not listed as serving TNMP, Nueces Electric Cooperative, Oncor, CenterPoint, AEP Texas Central, AEP Texas North, and Lubbock Power & Light.

About Base Power

Base Power was founded in 2023 in Austin, Texas, by Zach Dell and Justin Lopas. Zach Dell serves as CEO. Justin Lopas serves as COO, having previously worked at SpaceX and Anduril Industries. The company was founded on a specific technical premise: distributed home batteries, aggregated into a virtual power plant, can provide grid services that traditional peaking power plants provide at higher cost. By capturing the value of those grid services, Base can subsidize the retail electricity rates it charges customers.

The company's growth has been substantial. By August 2026, Base had installed more than 30,000 home batteries across Texas and its Chicago-area Illinois market. That month, Base announced a $1 billion funding round valuing the company at $13 billion, making it one of the highest-valued energy storage startups in the US. The company has received significant national media coverage, and NFL Defensive Player of the Year JJ Watt has become a Base investor and member, publicly stating he saves more than 20% on his Houston home electricity bill since switching to Base.

Base's Core home battery is one of the largest home batteries available in the residential market, with 39.2 kWh of capacity. The battery is designed for Texas conditions specifically, with testing across a temperature range from -22°F to 122°F and submersion rating to three feet of flash flooding. Battery lifetime maintenance is included in the membership fee. Backup duration ranges from approximately 36 hours (one battery) to 72 hours (two batteries), and can be extended with a built-in generator recharge port or connected solar (neither required).

Corporate offices are located at 205 E Riverside Dr, Austin, Texas 78704. Customer service runs Monday through Friday, 9 AM to 6 PM Central Time, at 512-518-1009, with additional support available through online chat. All Base customers are required to enroll in ebilling and autopay. The company is privately held with venture capital backing from major energy and technology investors.

Contact Base Power

Phone

Not listed

Website

basepowercompany.com

Support email

support@basepowercompany.com

PUCT REP certificate

10338

Power to Choose rating

File a complaint

puc.texas.gov

Cancellation Fees and Non-Recurring Charges

Cancellation fees on Base Power's fixed-rate energy plans scale with contract length, running from none.

For Energy + Backup customers, the pricing structure differs from a standard retail electricity plan. The $695 one-time installation fee covers the battery installation. The $19/month membership fee covers battery monitoring, lifetime maintenance, and network participation. Deinstallation information is available in the plan documents, and customers should review these terms carefully before signing since the installed battery is a hardware commitment beyond the retail electricity relationship.

Beyond early termination, Base's terms of service also cover non-recurring charges that apply in specific situations: late payment charges, returned payment or insufficient funds fees, disconnection notice fees, and disconnection-plus-reconnection fees. Because ebilling and autopay are required for all Base customers, non-AutoPay fees do not apply.

Base Power Pros and Cons

Pros:

• Unique battery-network business model: Base is the only Texas REP that subsidizes retail electricity rates through revenue from its own home battery network. This structural difference lets Base offer 100% renewable content at competitive rates.
• 100% renewable energy on all plans: Every Base electricity plan carries 100% renewable content by default. This is unusual in the Texas market where most REPs offer 100% renewable only on dedicated green plans.
• Backed by exceptional leadership and investors: Co-founded by Zach Dell and Justin Lopas (SpaceX / Anduril background), publicly endorsed by JJ Watt as an investor and member, valued at $13 billion in August 2026 funding.
• Optional home battery backup: The Energy + Backup plan combines the electricity rate with a whole-home backup battery installed for $695 vs. approximately $13,000 for a traditional generator.
• Strong customer satisfaction: 4.8-star average rating across Texas and Illinois customers.
• Long-term rate stability guaranteed at renewal: Base commits to fixed low rates now and at contract renewal, addressing a common Texas REP complaint that renewal rates jump substantially.
• Texas-based customer service: Customer service is based in Texas, not routed to a national operations center.

Cons:

• Ebilling and autopay required for all customers: Customers who prefer paper billing or manual payment cannot enroll with Base.
• Limited customer service hours: Support runs weekdays only, 9 AM to 6 PM Central, with no weekend hours.
• Newer company with shorter track record: Founded 2023, so the long-term reliability of the battery network model and customer service consistency have less operating history than legacy Texas REPs.
• Energy + Backup pricing structure differs from standard REPs: The installation fee, membership fee, and hardware commitment add complexity vs. a pure retail electricity relationship.
• Backup Only available in select areas only: Not all Texas markets can enroll in the backup-only product.
• Limited plan variety: The catalog is narrower than most Texas REPs, focused primarily on 12 and 36-month fixed-rate energy plans plus the battery-backup options.

Base Power Reviews

Base Power holds a 4.8-star average rating across its Texas and Illinois customer base of more than 30,000 homes. Customer feedback frequently emphasizes the reliability of the battery backup during Texas grid events, the transparency of the fixed-rate pricing structure, and the actual bill savings that customers experience against their previous providers. Some negative feedback centers on the required ebilling and autopay requirement (customers who prefer traditional billing cannot enroll) and the limited customer service hours. For general customer sentiment, the provider's Google reviews and the official Public Utility Commission of Texas complaint scorecard at puct.texas.gov are the most reliable public references.

Base Power for Residential and Commercial Customers

Base Power's core focus is residential, though the battery-network model has commercial-scale implications that continue to develop.

For Residential Customers:- If you are a Texas homeowner researching Base Power for your home, sign-up runs through the Base Power website. Every published plan carries an Electricity Facts Label showing the exact rate, delivery charges, term length, and any hardware or membership fees. Customers should choose between three product paths: Energy (no battery, standard retail electricity plan), Energy + Backup (electricity plan plus installed battery), or Backup Only (battery for outage protection with existing electricity provider, available in select areas).

Base's rate structure is straightforward: fixed rates for the contract term with a guarantee that renewal rates stay at similar levels. Because all Base electricity plans include 100% renewable content by default, customers who prioritize sustainability do not need to specifically choose a "green" plan to get renewable energy.

Electric Decisions does not enroll residential accounts. Residential customers can shop Base Power directly.

For Commercial Customers:- Base Power's current product lineup is designed for residential customers. Businesses interested in commercial electricity contracts should evaluate the broader Texas REP market. Electric Decisions runs an apples-to-apples RFP process across all qualified Texas REPs for commercial accounts, benchmarking bids against the live ERCOT forward curve and red-lining every contract in plain English before signing.

Explore our full Texas retail electric provider, the energy procurement process we use to run bid competitions, and the commercial electricity in Texas overview for ERCOT market basics and how commercial contracts differ from residential ones.