Companion Energy Electricity Plans and Rates in Texas

Companion Energy Overview

Companion Energy is one of the most distinctive Texas retail electric providers currently in the market. Founded in 2025 and backed by NextEra Energy, the company operates under PUCT REP Certificate Number 10169 and holds a Power to Choose rating of 3 of 5. Companion serves customers across 6 of Texas's deregulated TDU territories: AEP Texas Central, AEP Texas North, CenterPoint, Lubbock Power & Light, Oncor, and TNMP, including Sharyland, giving it broader coverage than many competing REPs.

What sets Companion apart is unique in the Texas market: every electricity plan includes free pet benefits at no additional cost. Standard plan enrollment automatically includes Airvet, providing unlimited 24/7 virtual veterinary care for the customer's pets, plus a 25% discount on in-network vet visits with no exclusions or annual limits. The retail value of the Airvet access alone is approximately $420 per year ($35 per month), included at no cost for as long as the customer stays with Companion.

The Companion catalog is designed to pair competitive electricity rates with these differentiated pet benefits. Plans currently offer some of the more competitive rates in the Texas market, starting from 10.2¢ per kWh at 1,000 kWh usage. The company also has a stated charitable mission, partnering with pet-focused charities and animal welfare organizations to give back through its retail operation.

Beyond the pet benefits, the company operates with a NextEra Energy corporate backing that provides operational stability. NextEra is one of the largest electric utilities in the United States and the world's largest generator of renewable energy from wind and solar. That parent-company relationship gives Companion structural advantages that most independent Texas REPs cannot match, even as the retail brand focuses on the specific customer segment of pet owners.

Companion Energy is not available to businesses or residents in Austin (served by Austin Energy) or San Antonio (served by CPS Energy), since both cities operate under municipal utilities that fall outside the deregulated retail market. Coverage also does not extend to Nueces Electric Cooperative.

Companion Energy Electricity Plans

Companion Energy currently offers 12 electricity plans across 6 Texas TDU territories, with contract terms ranging from 8 months to 12 months. 0 plans are 100% renewable (0% of the total catalog). The lowest current rate is 10.2¢ per kWh at 1,000 kWh usage, and the catalog-wide average is 11.5¢. Rates update with market conditions and were last refreshed on September 15, 2026, so pricing below is indicative and should be confirmed on the Electricity Facts Label (EFL) at the time of enrollment.

Every Companion Energy plan includes the free pet benefits package (Airvet 24/7 unlimited virtual vet care plus 25% in-network vet visit discount) at no additional cost. The plan choice is essentially a rate structure choice, since the pet benefits are constant across the catalog.

Companion + Perks 9 is a 9-month fixed-rate plan, typically the source of Companion's cheapest advertised rates. This short-term plan fits customers wanting minimal commitment or testing the provider before signing a longer contract.

Companion + Perks 12 extends the fixed-rate structure to a 12-month term, offering slightly more rate stability with a modest commitment increase.

Companion + Benefits 12 and 24 are fixed-rate plans with enhanced benefits programs, structured for customers who want the full Companion experience across a longer contract commitment.

Companion Savings + Benefits 12 and 24 are bill-credit plans that offer significantly lower headline rates through a $125 bill credit at the 1,000 kWh usage tier. The effective rate depends heavily on your actual usage: at 1,000 kWh the rate is very low, but at 500 kWh (below the credit threshold) the rate can be materially higher, and at 2,000 kWh (well above) the effective rate returns closer to standard levels. These bill-credit plans require careful evaluation of your typical monthly usage before enrolling.

Free Weekends Time-of-Use plans offer no-cost electricity on Saturday and Sunday, appealing to customers who can genuinely shift usage to weekend days.

Below, Companion Energy's plans are organized by TDU zone.

Companion Energy is not listed as serving Nueces Electric Cooperative.

About Companion Energy

Companion Energy was launched in 2025 as a purpose-built retail electricity provider focused on the pet owner customer segment. Backed by NextEra Energy, one of the largest electric utilities in the United States and the world's largest generator of renewable energy from wind and solar, the company brought both substantial corporate backing and a distinctive market positioning into an already-crowded Texas REP market.

The company's core differentiator is the pet benefits program, unique among Texas REPs. Standard enrollment in any Companion plan automatically includes:

• Airvet 24/7 Unlimited Virtual Care: Unlimited video calls with licensed veterinarians, personalized pet care advice from real professionals, and peace of mind for late-night worries. The retail value is approximately $420 per year ($35 per month).
• 25% In-Network Vet Visit Discount: Applies to in-house medical services with no exclusions, no annual limits, no claim forms, and no deductibles. Covers all pets in the household.

These benefits are included at no additional cost for as long as the customer stays with Companion. There is no separate enrollment step, no upgrade fee, and no exclusion for specific pets or medical conditions.

Beyond the pet benefits, Companion operates with a stated mission to give back through partnerships with pet-focused charities and animal welfare organizations. This mission-oriented positioning appeals to customers who want their retail electricity relationship to align with a specific charitable focus, similar to how some customers seek out providers with strong sustainability or community-service positioning.

Customer service is available Monday through Friday from 7 AM to 8 PM Central Time and Saturday from 8 AM to 5 PM Central Time. This is a longer service window than most Texas REPs offer, particularly on weekdays where the 8 PM cutoff extends into evening hours when many customers are actually available.

The company's rate positioning is competitive. The catalog-wide average rate has been reported at approximately 11-12% below the Texas market average, meaning the pet benefits do not come at a cost premium relative to standard REPs. Customers get the free pet care package in addition to, not instead of, competitive electricity rates.

Contact Companion Energy

Phone

833-401-4511

Website

companionenergy.com

Support email

customercare@companionenergy.com

Fax

888-831-7292

PUCT REP certificate

10169

Power to Choose rating

File a complaint

puc.texas.gov

Cancellation Fees and Non-Recurring Charges

Cancellation fees on Companion Energy's fixed-rate plans scale with contract length, running from $150 to $150. The Companion Savings + Benefits 12 plan specifically features a $150 low early termination fee, which is favorable compared to typical Texas REP cancellation fee schedules on 12-month contracts.

Beyond early termination, Companion's terms of service also cover non-recurring charges that apply in specific situations: late payment charges, returned payment or insufficient funds fees, disconnection notice fees, disconnection-plus-reconnection fees, and any non-AutoPay billing fees. These are not published on Power to Choose and are only disclosed in the provider's terms of service and EFL documents.

The most important item to check on any Companion EFL is the bill credit structure. For the Companion Savings + Benefits plans, the $125 bill credit only applies at usage of 1,000 kWh or higher in a billing cycle. If your usage falls below that threshold in a given month, you lose the credit and pay a significantly higher effective rate. If your usage runs well above 2,000 kWh, the credit-adjusted effective rate is still favorable but less dramatically so than at exactly 1,000 kWh. Verify your typical monthly usage against the credit threshold before enrolling in a Savings plan.

For customers on the Companion + Perks fixed-rate plans, no bill credit is involved, so the advertised rate is a closer approximation of the effective rate across usage levels. This is often the safer choice for customers whose monthly usage varies significantly or who cannot reliably confirm they will stay above 1,000 kWh every billing cycle.

Companion Energy Pros and Cons

Pros:

• Unique free pet benefits with every plan: Airvet 24/7 virtual vet care ($420/year value) plus 25% in-network vet visit discount included at no cost. Nothing comparable exists elsewhere in the Texas REP market.
• Competitive electricity rates: Catalog-wide average is approximately 11-12% below the Texas market average, meaning pet benefits do not come at a cost premium.
• Backed by NextEra Energy: Subsidiary relationship with one of the largest US electric utilities and the world's largest renewable energy generator provides operational stability.
• Full 6-TDU coverage including Sharyland: Broader Texas coverage than many competing REPs.
• Extended customer service hours: M-F 7 AM to 8 PM CT and Saturday 8 AM to 5 PM CT, longer than most Texas REPs.
• Charitable partnership focus: Mission-driven partnerships with pet-focused charities align retail relationship with animal welfare causes.
• Multiple plan structure options: Fixed-rate (Perks), bill-credit (Savings + Benefits), and time-of-use (Free Weekends) give customers meaningful choice.
• Newer entrant with modern operational approach: Founded 2025 with contemporary tools, mobile-friendly enrollment, and modern customer experience.

Cons:

• Very new provider: Founded in 2025, so Companion has limited operational track record for evaluating long-term customer service consistency, billing reliability, and complaint handling under stress.
• Bill credit plans create effective rate variance: Companion Savings + Benefits plans require usage at or above 1,000 kWh monthly to capture the $125 credit. Below that, the effective rate is materially higher than advertised.
• Free Weekends plans require weekend-shifted usage: Higher weekday rates offset the free weekend hours, so this structure only makes sense for customers who genuinely shift usage to Saturday and Sunday.
• Pet benefits may not fit all customers: Customers without pets get no benefit from the differentiating feature, and non-pet customers may find equivalent electricity plans at competing REPs.
• Renewable content availability varies: 100% renewable options may not be universally available across all TDU zones or plan types.

Companion Energy Reviews

Independent customer reviews for Companion Energy are generally favorable, with the company holding an approximate 4.3 rating on comparison platforms despite being a very new entrant. Customer feedback frequently emphasizes the practical value of the free Airvet access, the friendliness and knowledge of customer service, and the smoothness of the enrollment experience. As Companion builds a longer operational track record, review volume and sentiment should provide clearer signals of consistency. For general customer sentiment, the provider's Google reviews and the official Public Utility Commission of Texas complaint scorecard at puct.texas.gov are the most reliable public references.

Companion Energy for Residential and Commercial Customers

Companion Energy's core focus is residential customers, particularly pet owners. Commercial service is available but the differentiated pet benefits program is designed for individual pet-owning households rather than business accounts.

For Residential Customers:- If you are a Texas homeowner or renter researching Companion Energy for your home, sign-up runs through the Companion website. Every published plan carries an Electricity Facts Label showing the exact rate, delivery charges, term length, cancellation fee, and any bill credit or time-of-use structures for your specific TDU zone.

Choosing among Companion's plans depends on your usage pattern and how confident you are about staying above the bill credit thresholds. If your typical monthly usage exceeds 1,000 kWh reliably, Companion Savings + Benefits plans offer the lowest effective rates through the $125 bill credit. If your usage varies month to month or runs below 1,000 kWh regularly, Companion + Perks fixed-rate plans provide more predictable pricing. Every plan includes the full pet benefits package regardless of which rate structure you choose.

Electric Decisions does not enroll residential accounts. Residential customers can shop Companion Energy directly through the Companion website.

For Commercial Customers:- For Texas businesses, Companion offers commercial service, though the primary product differentiation (pet benefits) is designed for residential pet-owning households. Commercial pricing is not published on Power to Choose and is quoted based on load profile, contract term, TDU zone, and where the ERCOT forward curve is trading at the moment of contract lock. Commercial contracts also carry negotiable terms that materially affect total cost: bandwidth (swing tolerance), early termination fee methodology, add and delete meter language, holdover rate, and pass-through TDSP delivery treatment.

Electric Decisions runs an apples-to-apples RFP process for Companion Energy alongside every other qualified Texas REP. Bids come in against identical specifications, are benchmarked against the live ERCOT forward curve, and every contract is red-lined in plain English before you sign.

Explore our full Texas retail electric provider, the energy procurement process we use to run bid competitions, and the commercial electricity in Texas overview for ERCOT market basics and how commercial contracts differ from residential ones.