Gexa Energy Electricity Plans and Rates in Texas

Gexa Energy Overview

Gexa Energy is one of the original Texas retail electric providers, founded in Houston in 2001 and serving customers since the Texas market deregulated in 2002. The company operates under PUCT REP Certificate Number 10027 and holds a Power to Choose rating of 4 of 5. Gexa serves customers across 6 of Texas's deregulated TDU territories: AEP Texas Central, AEP Texas North, CenterPoint, Lubbock Power & Light, Oncor, and TNMP, giving it full coverage of the Texas deregulated market. The company is a subsidiary of NextEra Energy Resources, which is itself a subsidiary of NextEra Energy Inc., one of the largest electric utilities in the United States and the world's largest generator of renewable energy from wind and solar.

Gexa's positioning centers on 25 years of Texas experience combined with the operational backing of NextEra Energy's substantial infrastructure. The company's tagline "Our Texas Roots Run Deep" reflects this dual identity: local Texas presence with national-scale corporate support. This structural arrangement gives Gexa operational stability that pure independent Texas REPs cannot match, while maintaining the Houston-based operations and Texas-focused service that customers value.

The Gexa catalog spans 12 plans across contract terms from 8 months to 12 months. 12 plans are 100% renewable (100% of the catalog). The lowest current rate is 10.2¢ per kWh at 1,000 kWh usage, and the catalog-wide average is 11.5¢. Beyond standard electricity plans, Gexa offers a materially broader product ecosystem including rooftop solar, battery storage, EV-specific plans, smart thermostat programs, and home protection add-ons.

Gexa also operates a Sun Club charitable program supporting environmental and community causes, and the Gexa mobile app for account management. Customer service is bilingually available in English and Spanish, reflecting the Texas customer base.

Gexa Energy is not available to businesses or residents in Austin (served by Austin Energy) or San Antonio (served by CPS Energy), since both cities operate under municipal utilities that fall outside the deregulated retail market. Coverage also does not extend to Nueces Electric Cooperative.

Gexa Energy Electricity Plans

Gexa Energy currently offers 12 electricity plans across 6 Texas TDU territories, with contract terms ranging from 8 months to 12 months. 12 plans are 100% renewable (100% of the total catalog). The lowest current rate is 10.2¢ per kWh at 1,000 kWh usage, and the catalog-wide average is 11.5¢. Rates update with market conditions and were last refreshed on September 15, 2026, so pricing below is indicative and should be confirmed on the Electricity Facts Label (EFL) at the time of enrollment.

The Gexa catalog offers materially more plan variety than most Texas REPs, spanning fixed-rate, renewable, EV-specific, and solar-integrated plan structures.

Residential Plans cover the standard fixed-rate offering, available in 12, 24, and 36-month terms across all Gexa service territories. These plans lock the rate for the contract duration, giving customers predictable billing.

Solar Plans are structured for households with rooftop solar installations, providing credit for excess solar energy sent back to the grid alongside the retail electricity supply.

EV Plans are structured for households with electric vehicles, typically pairing time-of-use pricing with reduced rates during off-peak overnight EV charging windows.

Renewable Plans provide 100% renewable content backed by renewable energy certificates for customers who want their electricity backed by wind and solar sources.

Beyond retail electricity plans, Gexa's Home Solutions extension covers rooftop solar installation, battery storage, smart thermostats, and home protection services. This ecosystem approach lets customers consolidate multiple household energy services under a single provider relationship.

For business customers, Gexa offers dedicated commercial contracts with pricing quoted based on load profile, contract term, TDU zone, and market conditions at the time of the lock.

Below, Gexa Energy's plans are organized by TDU zone.

Gexa Energy is not listed as serving Nueces Electric Cooperative.

About Gexa Energy

Gexa Energy was approved as a retail electric provider by the Public Utility Commission of Texas in 2001 and began serving customers when the Texas market deregulated in January 2002. Corporate offices are in Houston. The company operates under Gexa Energy, LP as the legal entity, holding PUCT Certificate 10027, and serves residential and commercial customers across all deregulated Texas markets.

Gexa is a subsidiary of NextEra Energy Resources, based in Juno Beach, Florida. NextEra Energy Resources is itself a subsidiary of NextEra Energy Inc., one of the largest electric utilities in the United States and the world's largest generator of renewable energy from wind and solar. This corporate structure gives Gexa access to NextEra's substantial generation portfolio, market infrastructure, and financial backing, while maintaining Gexa's Texas-focused retail operations independent of the parent company's other businesses.

The company's 25-year Texas market tenure gives it operational depth that most Texas REPs cannot match. Gexa has continuously served the Texas market through multiple industry cycles, natural disasters, grid events including Winter Storm Uri, and shifting regulatory conditions. This continuity translates into billing infrastructure, customer service systems, and operational processes that have been refined over more than two decades of Texas-specific experience.

Beyond the retail electricity operation, Gexa has expanded into a broader Home Solutions ecosystem. Rooftop solar installation, battery storage, EV charging infrastructure, smart thermostat programs, and home protection services extend the customer relationship beyond just retail electricity. Customers who value a single-vendor relationship for multiple household energy services can consolidate through Gexa rather than managing separate providers for each service.

The Gexa Energy Sun Club is a charitable program supporting environmental education, sustainability projects, and community causes. This community engagement aligns with the NextEra parent-company sustainability commitment and gives Gexa customers a way to support environmental causes through their retail electricity relationship.

Bilingual customer service in English and Spanish reflects the Texas customer base, and the Gexa mobile app provides account management, bill payment, usage monitoring, and outage reporting through a single digital interface.

Contact Gexa Energy

Phone

866-329-4392

Website

gexaenergy.com

Support email

customercare@gexaenergy.com

Fax

877-968-3829

PUCT REP certificate

10027

Power to Choose rating

File a complaint

puc.texas.gov

Cancellation Fees and Non-Recurring Charges

Cancellation fees on Gexa Energy's fixed-rate plans scale with contract length, running from $150 to $150. Longer contract terms carry higher cancellation fees, reflecting the longer commitment period.

Beyond early termination, Gexa's terms of service also cover non-recurring charges that apply in specific situations: late payment charges, returned payment or insufficient funds fees, disconnection notice fees, disconnection-plus-reconnection fees, and any non-AutoPay billing fees. These are not published on Power to Choose and are only disclosed in the provider's terms of service and EFL documents.

For customers considering Solar or EV plans, review the plan-specific pricing structure carefully. Solar plans include buyback credits for excess solar energy that vary by plan type. EV plans typically use time-of-use pricing where the effective rate depends on when the customer charges the vehicle. Both structures require understanding how the customer's specific solar generation or EV charging pattern interacts with the plan pricing.

Home Solutions add-ons (rooftop solar installation, battery storage, smart thermostats, home protection) are contracted and priced separately from the electricity plan, with their own terms and cancellation provisions.

Gexa Energy Pros and Cons

Pros:

• 25-year Texas market tenure: One of the longest-established Texas REPs, continuously serving the market since deregulation began in 2002.
• Full 6-TDU coverage: Serves AEP Texas Central, AEP Texas North, CenterPoint, Lubbock Power & Light, Oncor, and TNMP, providing complete coverage of the deregulated Texas market.
• Backed by NextEra Energy: Subsidiary of the world's largest renewable energy generator provides operational stability and access to substantial energy infrastructure.
• Broad Home Solutions ecosystem: Rooftop solar, battery storage, EV charging, smart thermostats, and home protection extend beyond standard REP offerings.
• Solar and EV-specific plans available: Dedicated plans for customers with rooftop solar or electric vehicles.
• Sun Club charitable program: Environmental and community support since program launch.
• Bilingual customer service: English and Spanish support available.
• Gexa mobile app: Dedicated account management, billing, and outage reporting through a single digital interface.
• Broad product mix: Fixed-rate, renewable, solar, EV, and specialty plans give customers meaningful choice.

Cons:

• Cancellation fees on longer terms: The 36-month ETF at the high end of the $150 to $150 range runs comparable to or above what some competing Texas REPs charge for equivalent terms.
• Complex plan and product ecosystem: With standard plans plus solar plans, EV plans, and multiple Home Solutions add-ons, plan selection requires more research than the simpler catalogs at some competing REPs.
• Rate competitiveness varies by market: Advertised rates in some TDU zones run competitive with market averages, while in others they run at the mid-range of the Texas REP market.
• Home Solutions add-ons carry separate contracts: While useful, rooftop solar, battery storage, and other Home Solutions are contracted and priced separately from the electricity plan.
• Parent-company scale can feel corporate: As a subsidiary of a major national utility, Gexa's customer service infrastructure may feel less personal than smaller Texas-focused REPs.

Gexa Energy Reviews

Independent customer reviews for Gexa Energy are generally favorable, reflecting the company's 25-year Texas market tenure and the operational backing of NextEra Energy. Customer feedback frequently emphasizes the accessibility of the Gexa mobile app, the transparency of fixed-rate pricing, and the value of the Home Solutions extensions for customers who take advantage of them. Some negative feedback centers on billing questions or enrollment timing, common across the Texas REP industry. For general customer sentiment, the provider's Google reviews and the official Public Utility Commission of Texas complaint scorecard at puct.texas.gov are the most reliable public references.

Gexa Energy for Residential and Commercial Customers

Gexa Energy sells electricity to both residential and commercial accounts across all deregulated Texas markets, plus Home Solutions services extending beyond retail electricity.

For Residential Customers:- If you are a Texas homeowner or renter researching Gexa Energy for your home, sign-up runs through the Gexa Energy website, through Power to Choose, or through third-party enrollment marketplaces. Every published plan carries an Electricity Facts Label showing the exact rate, delivery charges, term length, and cancellation fee for your specific TDU zone.

Choosing among Gexa's plans depends on your household characteristics and priorities. Standard fixed-rate plans fit most customers. Rooftop solar households should evaluate Solar Plans. EV owners should evaluate EV Plans. Sustainability-focused customers can select renewable options. Customers interested in bundled home energy services can consider the Home Solutions ecosystem alongside their electricity plan.

Electric Decisions does not enroll residential accounts. Residential customers can shop Gexa Energy directly through the sources above.

For Commercial Customers:- For Texas businesses, Gexa Energy offers dedicated commercial contracts alongside the residential catalog. Commercial pricing is not published on Power to Choose and is quoted based on load profile, contract term, TDU zone, and where the ERCOT forward curve is trading at the moment of contract lock. Commercial contracts also carry negotiable terms that materially affect total cost: bandwidth (swing tolerance), early termination fee methodology, add and delete meter language, holdover rate, and pass-through TDSP delivery treatment.

Electric Decisions runs an apples-to-apples RFP process for Gexa Energy alongside every other qualified Texas REP. Bids come in against identical specifications, are benchmarked against the live ERCOT forward curve, and every contract is red-lined in plain English before you sign.

Explore our full Texas retail electric provider, the energy procurement process we use to run bid competitions, and the commercial electricity in Texas overview for ERCOT market basics and how commercial contracts differ from residential ones.