Infuse Energy Electricity Plans and Rates in Texas

Infuse Energy Overview

Infuse Energy is a Texas retail electric provider founded by electricity customers for electricity customers, a positioning that reflects the founding team's origins as customers themselves who were tired of the games common in the Texas retail electricity market. The company operates under PUCT REP Certificate Number 10299 and holds a Power to Choose rating of 5 of 5, serving customers across 5 of Texas's deregulated TDU territories: AEP Texas Central, AEP Texas North, CenterPoint, Oncor, and TNMP. Infuse is led by President and CEO Joshua Pesikoff, whose direct line (832-807-2601) is publicly available for unsatisfied customers, an unusually accessible level of executive availability among Texas REPs.

Infuse's positioning centers on transparency in an industry where opaque pricing structures have historically driven customer complaints. The company commits to making customers understand three things clearly: the plan they signed up for, the price they pay, and when the contract expires. This addresses the common Texas REP scenario where customers get a "bill shock" surprise when their fixed-rate plan expires and they get rolled onto an expensive variable-rate plan without clear notice. Infuse's practice of putting the contract expiration date on every invoice, plus sending renewal reminders well in advance, is designed to prevent that scenario.

The Infuse Energy catalog spans 45 plans across contract terms from 1 month to 36 months. 10 plans are 100% renewable (22% of the catalog). The lowest current rate is 10.5¢ per kWh at 1,000 kWh usage, and the catalog-wide average is 12.4¢. The company's stated approach to pricing is honest about market realities: sometimes Infuse beats the competition on rate, sometimes it does not, but customers always understand what they are paying and why.

Infuse Energy is not available to businesses or residents in Austin (served by Austin Energy) or San Antonio (served by CPS Energy), since both cities operate under municipal utilities that fall outside the deregulated retail market. Coverage also does not extend to Nueces Electric Cooperative and Lubbock Power & Light.

Infuse Energy Electricity Plans

Infuse Energy currently offers 45 electricity plans across 5 Texas TDU territories, with contract terms ranging from 1 month to 36 months. 10 plans are 100% renewable (22% of the total catalog). The lowest current rate is 10.5¢ per kWh at 1,000 kWh usage, and the catalog-wide average is 12.4¢. Rates update with market conditions and were last refreshed on September 15, 2026, so pricing below is indicative and should be confirmed on the Electricity Facts Label (EFL) at the time of enrollment.

The Infuse Energy catalog focuses on straightforward fixed-rate plans without the complex promotional structures that create effective-rate confusion at competing REPs. Fixed-rate contracts lock the energy charge for the length of the term, so the rate customers see on the EFL is close to the effective rate they actually pay across their usage range.

Fixed-Rate Home Plans are the primary residential offering, available in multiple contract term lengths. The plan structure is deliberately simple: pick a term, lock a rate, receive predictable monthly billing without introductory teaser rates or usage-tier gimmicks.

Business Plans are structured for small business customers with pricing quoted based on load profile and business location.

Renewable-energy plan options are available for customers who want 100% renewable content, and the specific availability varies by TDU zone.

Infuse's product philosophy avoids the promotional plan proliferation that dominates larger Texas REPs. No Free Nights, Free Weekends, or Happy Hour plans complicating the effective-rate calculation. No aggressive bill-credit structures where the advertised rate at 1,000 kWh differs materially from the effective rate customers actually pay. This disciplined product mix reflects the founding philosophy: customers should understand exactly what they are signing up for.

Below, Infuse Energy's plans are organized by TDU zone.

Infuse Energy is not listed as serving Nueces Electric Cooperative and Lubbock Power & Light.

About Infuse Energy

Infuse Energy was founded by a team who were previously electricity customers themselves, frustrated with the practices common in the Texas retail electricity market: complex plans, confusing prices, and unclear communication about contract expiration dates. That founding perspective shapes the company's operational approach today. President and CEO Joshua Pesikoff makes his direct phone line (832-807-2601) publicly available for customers who are not satisfied with a customer care interaction, an unusually accessible level of executive availability that reflects the company's stated commitment to customer relationships.

The company's product philosophy focuses on three transparency commitments to every customer. First, understand your plan: what you are signing up for, without the small print obscuring key terms. Second, understand your pricing: the energy rate, the fees, and the charges that combine to make up your monthly bill. Third, know your contract expiration date, which is printed on every invoice, with renewal reminders sent well in advance so no customer is surprised when their fixed-rate plan expires.

That third commitment addresses one of the most common friction points in the Texas REP market. When a fixed-rate contract expires, many providers automatically transition customers onto a variable-rate holdover plan that can charge significantly higher rates. Customers often do not notice until they receive a bill that is 30% or 40% higher than the previous month. Infuse's practice of prominent expiration dates on every invoice, plus proactive renewal outreach, is specifically designed to prevent that scenario.

Infuse's customer care team is dedicated to full resolution of customer questions and concerns rather than routing tickets through escalation queues that never actually solve the underlying issue. The company's stated goal is that every customer interaction "puts a smile on your face," and the executive availability from the CEO's direct line reinforces that positioning as more than just marketing language.

The company operates on a specialized Texas REP model rather than being a subsidiary of a national holding company. This focus allows the team to invest in Texas-specific market conditions, ERCOT dynamics, and Texas customer needs. Multilingual customer service reflects the Texas customer base, and the company operates with the operational depth expected for a specialty REP.

Contact Infuse Energy

Phone

844-463-8732

Website

infuseenergy.com

Support email

care@infuseenergy.com

Fax

888-963-0852

PUCT REP certificate

10299

Power to Choose rating

File a complaint

puc.texas.gov

Cancellation Fees and Non-Recurring Charges

Cancellation fees on Infuse Energy's fixed-rate plans scale with contract length, running from $100 to $375. Longer contract terms carry higher cancellation fees, reflecting the longer commitment period.

Beyond early termination, Infuse's terms of service also cover non-recurring charges that apply in specific situations: late payment charges, returned payment or insufficient funds fees, disconnection notice fees, disconnection-plus-reconnection fees, and any non-AutoPay billing fees. These are not published on Power to Choose and are only disclosed in the provider's terms of service and EFL documents.

Because Infuse builds its brand around transparency, the EFL is a straightforward read. The advertised rate is a close approximation of the effective rate across usage levels, without bill credits or usage-tier structures that create effective-rate variance. The contract expiration date appears on every invoice, so customers can track their renewal timing without needing to dig through initial contract documents.

The most valuable Infuse feature for many customers is the renewal reminder practice. Well in advance of contract expiration, customers receive proactive outreach with renewal options. This prevents the surprise-bill scenario common at competing REPs where customers unknowingly roll onto variable-rate holdover plans after their fixed-rate contract expires.

Infuse Energy Pros and Cons

Pros:

• Transparency-focused product philosophy: Straightforward fixed-rate plans without bill credits or usage-tier structures that create effective-rate confusion.
• Contract expiration date on every invoice: Customers always know when their plan expires, preventing the surprise transition to variable-rate holdover plans.
• Renewal reminders sent well in advance: Proactive outreach with renewal options gives customers time to make informed decisions.
• CEO direct line for unsatisfied customers: President Joshua Pesikoff's direct number (832-807-2601) is publicly available, an unusually accessible level of executive availability.
• Full resolution customer care approach: Well-trained agents dedicated to resolving customer issues rather than routing through escalation queues.
• Founded by former electricity customers: Founding perspective grounded in customer experience rather than corporate energy-industry background.
• Multilingual customer service: Support available in multiple languages.
• Business plans available: Small business channel alongside residential.
• No promotional plan complexity: No Free Nights, Free Weekends, or aggressive bill-credit structures that create effective-rate variance.

Cons:

• Rate competitiveness varies: Infuse's transparency-focused approach means rates are honestly disclosed but not always the lowest in the market. Customers focused purely on rate over transparency may find cheaper options elsewhere.
• Narrower plan catalog than larger Texas REPs: With 45 plans, the Infuse catalog is more focused than large providers, which some customers see as an advantage (simpler comparison) and others as a limitation (fewer choices).
• Renewable plan availability varies: 100% renewable options may not be universally available across all TDU zones or plan structures.
• Corporate transparency limited on ownership details: As a smaller privately-held REP, Infuse does not publish extensive corporate financial performance data compared to publicly-traded competitors.
• Public review volume limited: Infuse has less public review volume than the largest Texas REPs, making customer sentiment harder to evaluate through comparison platforms.

Infuse Energy Reviews

Independent customer reviews for Infuse Energy are generally favorable, with customer feedback tending to emphasize the practical value of the transparency-focused approach and the responsiveness of customer care. The proactive renewal reminder practice appears repeatedly in customer feedback as a specific point of appreciation, since it prevents the surprise-bill scenarios that drive complaints at many competing REPs. For general customer sentiment, the provider's Google reviews and the official Public Utility Commission of Texas complaint scorecard at puct.texas.gov are the most reliable public references.

Infuse Energy for Residential and Commercial Customers

Infuse Energy sells electricity to both residential and business customers across its TDU service areas.

For Residential Customers:- If you are a Texas homeowner or renter researching Infuse Energy for your home, sign-up runs through the Infuse Energy website, through Power to Choose, or through third-party enrollment marketplaces. Every published plan carries an Electricity Facts Label showing the exact rate, delivery charges, term length, and cancellation fee for your specific TDU zone. Because Infuse avoids bill credits and usage-tier structures, the EFL is straightforward to compare against competing REP offerings.

Choosing among Infuse's plans depends on your commitment preferences. Shorter-term plans fit customers who want flexibility. Longer-term plans lock the rate for extended periods, and Infuse's renewal reminder practice reduces the risk of a surprise transition to variable-rate holdover pricing.

Electric Decisions does not enroll residential accounts. Residential customers can shop Infuse Energy directly through the sources above.

For Commercial Customers:- For Texas businesses, Infuse offers Business Plans focused primarily on small business customers. Commercial pricing is not published on Power to Choose and is quoted based on load profile, contract term, TDU zone, and where the ERCOT forward curve is trading at the moment of contract lock. Commercial contracts also carry negotiable terms that materially affect total cost: bandwidth (swing tolerance), early termination fee methodology, add and delete meter language, holdover rate, and pass-through TDSP delivery treatment.

Electric Decisions runs an apples-to-apples RFP process for Infuse Energy alongside every other qualified Texas REP. Bids come in against identical specifications, are benchmarked against the live ERCOT forward curve, and every contract is red-lined in plain English before you sign.

Explore our full Texas retail electric provider, the energy procurement process we use to run bid competitions, and the commercial electricity in Texas overview for ERCOT market basics and how commercial contracts differ from residential ones.